Our Guarantee & Warranty - Latch and Post Gate Repair San Francisco

The Latch and Post Gate Repair San Francisco Guarantee

A gate that doesn’t latch isn’t a gate. It’s an open invitation, a wind-caught door slamming at 2 a.m., a delivery person wedging a package against the post hoping it stays. We started Latch and Post Gate Repair San Francisco in 2009 under the Cedarwell umbrella because Cody Beckman got tired of seeing the same half-fixed gates around the Bay Area: sagging hinges, dead motors, latches that only worked if you knew the secret. So our guarantee is simple. We fix it right the first time. If we don’t, and you tell us within a year, we come back and make it right. No argument, no fine print, no invoice. That’s the 365-Day Done Right Promise, and it covers every repair and installation we do in San Francisco.

Call (628) 227-2771

What’s Covered

Here’s what standing behind our work actually means when a Latch and Post technician shows up at your home in the Richmond, Noe Valley, or the Outer Sunset:

• Workmanship on every repair: If the latch we replaced fails, the hinge we tightened loosens, or the operator we installed quits within 365 days, we return and fix it at no charge.
• Parts handling done right: We stand behind the parts we source, and when a manufacturer warranty applies to a motor or opener, we handle the paperwork and the labor to make the claim work.
• Cleanup you can see: Shoe covers and drop cloths go down before we step inside, and you get a photo of the cleaned-up work area before the technician leaves.
• Written price before work starts: The number you approve is the number you pay. Every single visit, no exceptions.
• A live person on the phone: Calls are answered 24/7 by a human being. Nights, weekends, and holidays. No voicemail maze.
• Factory-trained technicians: Our team is trained on LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule, so the diagnosis happens on the first visit, not the third.

Our Satisfaction Promise

Here’s how the make-it-right process works, because we’d rather you know upfront than wonder. If a repair or installation doesn’t hold up, pick up the phone and call (628) 227-2771. A live person answers. We’ll ask what’s happening, pull up your job record, and schedule a return visit. When the technician arrives in San Francisco, they’ll look at the gate, figure out what failed, and fix it. The fix is on us if the original work fell short of what we promised. Cody Beckman’s view is that a guarantee only matters if using it doesn’t feel like a fight. So there’s no claims department, no hold music, no “technician will call you back within 3-5 business days.” There’s just us, back at your gate, making it work the way it should have the first time.

That promise applies whether we installed an electric opener in Pacific Heights or replaced a latch on a wooden gate in the Mission. The geography doesn’t change the standard.

Licensed & Insured Backing

Paperwork is the unglamorous half of any guarantee, but it’s the half that actually protects you. Latch and Post Gate Repair San Francisco is licensed and insured. That means when our technician works on a 400-pound driveway gate in Sea Cliff or rewires a keypad in the Castro, you’re covered if something goes wrong. Insurance isn’t a marketing line for us; it’s the reason we can make a promise like the 365-Day Done Right Promise and actually keep it. If a repair causes damage, insurance steps in. If work needs redoing, the promise covers the labor. You don’t have to take our word on good intentions. You get both: a real guarantee and a real policy behind it.

The Cedarwell C.A.R.E. values are the daily operating system for how we back this up: clean up like it’s our own home, ask before we move or touch anything, respect the family’s time and quiet hours, and explain the price before the work. That’s not warranty language. It’s just how the job goes, every time.

Why We Put a Year Behind Every Repair

Most gate companies in San Francisco won’t put a number on their workmanship. They’ll say things like “we stand behind our work” and hope you never test what that means. We put 365 days on it because the climate here tests gates harder than most places. Ocean air from the Pacific corrodes hinges and latches in the Richmond and the Sunset. Fog condenses on circuit boards and kills electric operators that would last a decade in Sacramento. Wood gates swell in the winter rain and shrink in the dry summer, pulling screws loose and throwing latch alignment off by half an inch. A gate that works in July can bind in January. The 365-day window covers a full San Francisco weather cycle. If it survives the fog, the rain, the salt air, and the endless damp, it’s probably going to keep working. If it doesn’t, we’re back.

Frequently Asked Questions